Inspection Reports

The DGPM has a defined scope and functions in terms of Central Board of Excise & customs Memorandum. No. 296/03/2009-Cx-9 dated 17.05.2010 wherein each Customs, Central Excise & Service Tax Commissionerate is inspected once in every three years.

Directorate General of Performance Management, inter-alia, plays an important role to assist the CBIC in the following areas:

1. Studying the working of Customs, Central Excise and Service Tax mechanism throughout the country.

2. Suggesting measures for improvements of efficiency of the departmental machinery and rectification of important effects through inspection and laying down procedure for effective functioning.

3. Plays an important and primary role for advising the CBIC in technical administrative matters which have a bearing on the functioning of Customs, Central Excise and Narcotics formations.

4. Monitoring and evaluating the progress made with reference to certain key performance areas like Call Book cases, Adjudication, Investigation, Arrears of Revenue and Provisional Assessments.

5. To check whether the directives and instructions of CBIC are adhered to and meticulously followed by the field formations.

6. MPR monitoring for pendency of various items of work, Analysis of the MPRs of Central Excise Commissionerate and Commissioners (Appeals) and submission of the consolidated report to CBEC.

From DG's Desk

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Ms. Reshma Lakhani
Director General, DGPM

Being the performance evaluation wing of the Central Board of Indirect Taxes and Customs [CBIC], it has been the endeavour of the Directorate General of Performance Management [DGPM] to evaluate the processes being followed by the field formations for ensuring optimum delivery of assured services to the stakeholders.
Tasks like goal setting, formulating strategies and facilitating Annual Action Plans with laid parameters to ensure scalability of the efficiency of the field formations and to make the tax administration more effective are taken up by this Directorate.
DGPM primarily undertakes the inspections of Customs and CGST Commissionerates. Besides being the Cadre Controlling Authority for all the 18 directorates under CBIC, it is also the nodal agency for recovery of arrears (TAR) and for implementation of Raj Bhasha [Official Language].
During the COVID-19 pandemic, with a view to move towards paper-less office with accountability and transparency, DGPM introduced the e-Office application in all the offices of CBIC.
As the new Performance Management System – “Aakalan” has been operationalized for all the formations under CBIC, DGPM is responsible for collecting and collating the Zone-wise and Directorate-wise data with respect to the three buckets under the system viz. Performance Metrics for selected functional areas of GST/Customs with monthly performance management; Quarterly "Saadhit" (Self-Appraisal and Disposal) targets and performance thereon; and Monthly report on periodic meetings and issues brought out therein. The collated data is submitted on a monthly and quarterly basis to the Board Office [CBIC].
Access to the site is available both in English and Hindi and efforts shall be made to update it on a regular basis.
Any feedbacks and suggestions are welcome to be sent by e-mail to dgpm-cbic@gov.in

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