Government of India, Ministry of Finance, Department of Revenue,
Central Board Of Indirect Taxes & Customs

Directorate General of Performance Management

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Inspection Reports

 The jurisdictional Commissionerates will continue to be responsible for ensuring proper and effective functioning of the systems and services in their charge.

 The systems and services will be inspected on monthly basis by the jurisdictional Dy./Asstt. Commissioners or by an officer of the same rank as nominated by the jurisdictional Commissioner. The inspection results will be communicated by the concerned Dy./ Asstt.Commissioners to their respective Commissioners on monthly basis.

In the Monthly Technical Reports (MTR) submitted to the Board and DGPM by the Commissionerates, a separate section may be introduced under the heading "Inspections of the Systems and Services". Under this heading, the inspection results in respect of each of the systems and services as mentioned above will be reported.

In the event of any failure noticed in respect of the functioning of any systems or services during the month, the same will be specifically mentioned in the MTR indicating also the action taken to correct such failures. Immediate action will be taken by the jurisdictional Commissionerate to rectify such failure expeditiously.The time taken to correct the failure should also be mentioned in the report for the subsequent month.

In addition to monthly inspections by the concerned Dy./Asstt.Commissioners, the proper and effective functioning of the systems and services provided to the Commissionerates will also be verified on quarterly basis by the concerned Addl./Jt. Commissioners and on half yearly basis by the jurisdictional Commissioners. The details of quarterly/half yearly verification will be duly reflected in the MTR ofthe relevant month.

Extracts of MTR relating to "Inspection of Systems and Services:" shall be sent to DGRI, Commissioner (Preventive Operations) and Commissioner (Systems).

The Dirwctorate General of Performance Management will consolidate the reports and submit monthly report on the MTRs to the Board.

The relevant and important aspects of proper, smooth and effective functioning of the systems and services reported by the Commissionerates in their MTRs will be highlighted by the Directorate General of Inspection in its report to the Board.

As and when the inspection teams of the DGPM visit any formation for conducting inspection as per the existing prescribed frequency/guidelines, they will also check the functioning of the systems and services provided to the said formations and comment on their working and maintenance.

In the event of any failure in respect of any system or services noticed by the DGPM through the MTRs submitted by the Commissionerates or during the visit of the inspection teams, the same will be brought to the notice of the Board immediately. The matter will also be concurrently taken up with the concerned Commissionerates on priority basis so that such failure could be rectified within a reasonable period of time.

From DG's Desk

Ms. Reshma Lakhani
Director General, DGPM

Being the performance evaluation wing of the Central Board of Indirect Taxes and Customs [CBIC], it has been the endeavour of the Directorate General of Performance Management [DGPM] to evaluate the processes being followed by the field formations for ensuring optimum delivery of assured services to the stakeholders.
Tasks like goal setting, formulating strategies and facilitating Annual Action Plans with laid parameters to ensure scalability of the efficiency of the field formations and to make the tax administration more effective are taken up by this Directorate.
DGPM primarily undertakes the inspections of Customs and CGST Commissionerates. Besides being the Cadre Controlling Authority for all the 18 directorates under CBIC, it is also the nodal agency for recovery of arrears (TAR) and for implementation of Raj Bhasha [Official Language].
During the COVID-19 pandemic, with a view to move towards paper-less office with accountability and transparency, DGPM introduced the e-Office application in all the offices of CBIC.
As the new Performance Management System – “Aakalan” has been operationalized for all the formations under CBIC, DGPM is responsible for collecting and collating the Zone-wise and Directorate-wise data with respect to the three buckets under the system viz. Performance Metrics for selected functional areas of GST/Customs with monthly performance management; Quarterly "Saadhit" (Self-Appraisal and Disposal) targets and performance thereon; and Monthly report on periodic meetings and issues brought out therein. The collated data is submitted on a monthly and quarterly basis to the Board Office [CBIC].
Access to the site is available both in English and Hindi and efforts shall be made to update it on a regular basis.
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