Government of India, Ministry of Finance, Department of Revenue,
Central Board Of Indirect Taxes & Customs

Directorate General of Performance Management

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  • Seniority list Translators dt 11.10.19…english
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The Director General of Performance Management heads the Directorate having all India Jurisdiction. He is supervising and controlling the functions of all the Regional Units located at Mumbai, Chennai, Kolkata, Delhi and Hyderabad.

Each Regional Unit except Central Regional Unit is headed by one Additional Director General, who is the head of the department. Central Regional Unit, Hyderabad is being headed by an officer in the rank of Additional Director, who reports to Additional Director General, Southern Regional Unit, Chennai.

All ADGs are assisted by the Additional Directors / Joint Directors/ Deputy Directors and Assistant Directors. They are in turn assisted by Additional Assistant Directors, Inspectors and Tax Assistants.


Regional Units' Jurisdiction:

The area-wise jurisdiction of the five Regional Units are given below. The Director General could depute regional unit team for a specific task anywhere in India.

S.No. Name of the Regional Unit Jurisdiction
1. West Regional Unit, Mumbai Maharashtra, Gujarat, Goa and Daman & Diu.
2. Central Regional Unit, Hyderabad Andhra Pradesh & Telengana.
3. South Regional Unit, Chennai Karnataka, Tamil Nadu, Kerala, Pudducherry and Lakshdweep.
4. East Regional Unit, Kolkata West Bengal, Assam, Sikkim, Arunachal Pradesh, Meghalaya, Manipur, Mizoram, Tripura, Orissa, Bihar, Jharkhand and Andaman & Nicobar.
5. North Regional Unit, Delhi Jammu & Kashmir, Ladakh, Punjab, Haryana, Himachal Pradesh, Uttar Pradesh, Uttarakhand, Rajasthan, Delhi, Madhya Pradesh, Chhattisgarh and Chandigarh.

The Headquarters functions from the following address:

DGPM: 5th Floor, D-Shape Building, I.P.Bhawan, New Delhi.

PBX : 23378999, 23378696.

DGPM has the following Regional Units:

WRU DGPM: 4th Floor, Transport House, Poona Street, Masjid (East), Mumbai-400 009, Fax 022-3710443
CRU DGPM: 3rd Floor, C.L.S Building (West Wing), Chirag Alliane, Abids, Hyderabad-500 001, Fax No.040-3201570
SRU DGPM:No.4, Pantheon Lane, Egmore, Chennai-600 008, Tele Fax No. 2819-3309, 2819-0974.
ERU DGPM: 169, A.J.C. Bose Road, C.R.Building, 4th Floor, Kolkata-700 014. Fax No.2286-6945.

DGPM: 5th Floor, D-Shape Building, I.P.Bhawan, New Delhi.


From DG's Desk

Ms. Reshma Lakhani
Director General, DGPM

Being the performance evaluation wing of the Central Board of Indirect Taxes and Customs [CBIC], it has been the endeavour of the Directorate General of Performance Management [DGPM] to evaluate the processes being followed by the field formations for ensuring optimum delivery of assured services to the stakeholders.
Tasks like goal setting, formulating strategies and facilitating Annual Action Plans with laid parameters to ensure scalability of the efficiency of the field formations and to make the tax administration more effective are taken up by this Directorate.
DGPM primarily undertakes the inspections of Customs and CGST Commissionerates. Besides being the Cadre Controlling Authority for all the 18 directorates under CBIC, it is also the nodal agency for recovery of arrears (TAR) and for implementation of Raj Bhasha [Official Language].
During the COVID-19 pandemic, with a view to move towards paper-less office with accountability and transparency, DGPM introduced the e-Office application in all the offices of CBIC.
As the new Performance Management System – “Aakalan” has been operationalized for all the formations under CBIC, DGPM is responsible for collecting and collating the Zone-wise and Directorate-wise data with respect to the three buckets under the system viz. Performance Metrics for selected functional areas of GST/Customs with monthly performance management; Quarterly "Saadhit" (Self-Appraisal and Disposal) targets and performance thereon; and Monthly report on periodic meetings and issues brought out therein. The collated data is submitted on a monthly and quarterly basis to the Board Office [CBIC].
Access to the site is available both in English and Hindi and efforts shall be made to update it on a regular basis.
Any feedbacks and suggestions are welcome to be sent by e-mail to

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