Government of India, Ministry of Finance, Department of Revenue,
Central Board Of Indirect Taxes & Customs

Directorate General of Performance Management

Whats New

  • Seniority list Translators dt 11.10.19…english
  • Draft Transfer guidelines dt 07.08.2020…English


The main functions of the Directorate General of Performance Management (Indirect Taxes & Customs) are:

    (i) To study the working of the Customs and Central GST Machinery through the country.
    (ii) To suggest measures for improvement of its efficiency and rectification of important defects in it through inspection and by laying down procedures for smooth functioning.
    (iii) To carry out inspection to determine whether the working of the field formations is as per Indirect Taxes & Customs procedures and to make recommendations in respect to the procedural flaws, if any noticed.
    (iv) To process rebate claims in terms of Boards notification or a treaty.
    (v) To function as the nodal office for implementation of the Rajbhasha (Official Language) Policy of Government in the field formations
    (vi) To conduct special studies as entrusted by CBEC namely various manual up-dations from time to time. Result Framework Document (RFD) formulation and its monitoring
    (vii) To supervise preparation of manuals under Indirect Taxes & Customs Law and procedure
    (viii) Nodal Office for implementation of Official Language Policy of Government
    (ix) Work related to Tax Arrear Recovery
    (x) Work related to Manual Detailed Scrutiny of Returns

From DG's Desk

Sh. Pramod Kumar
Director General, DGPM

As the performance evaluation wing of the Central Board of Indirect Taxes and Customs [CBIC], it has been the endeavour of the Directorate General of Performance Management [DGPM] to evaluate the processes, been followed by the field formations, for ensuring optimum delivery of assured services to the stakeholders. Setting up of goals, making Strategy and Annual Action Plan with laid parameters ensures scalability of the efficiency of the field formations to make the tax administration more effective.
The DGPM primarily undertakes the inspections of Customs and CGST Commissionerates besides being cadre control authority for 18 directorates under CBIC. It is also the nodal agency for recovery of arrears (TAR) and also for implementation of Raj Bhasha [Official Language]. During the Covid pandemic, with a view to move towards paper-less office with accountability and transparency, DGPM introduced the e-Office application in all the offices of CBIC.
Access to the site is available both in English and Hindi and effort shall be to update it on regular basis. Any feedbacks and suggestions are welcome to be sent by e-mail to .

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