Government of India, Ministry of Finance, Department of Revenue,
Central Board Of Indirect Taxes & Customs

Directorate General of Performance Management

Whats New

  • Seniority list Translators dt 11.10.19…english
  • Draft Transfer guidelines dt 07.08.2020…English


The main functions of the Directorate General of Performance Management (Indirect Taxes & Customs) are:

    (i) To study the working of the Customs and Central GST Machinery through the country.
    (ii) To suggest measures for improvement of its efficiency and rectification of important defects in it through inspection and by laying down procedures for smooth functioning.
    (iii) To carry out inspection to determine whether the working of the field formations is as per Indirect Taxes & Customs procedures and to make recommendations in respect to the procedural flaws, if any noticed.
    (iv) To process rebate claims in terms of Boards notification or a treaty.
    (v) To function as the nodal office for implementation of the Rajbhasha (Official Language) Policy of Government in the field formations
    (vi) To conduct special studies as entrusted by CBEC namely various manual up-dations from time to time. Result Framework Document (RFD) formulation and its monitoring
    (vii) To supervise preparation of manuals under Indirect Taxes & Customs Law and procedure
    (viii) Nodal Office for implementation of Official Language Policy of Government
    (ix) Work related to Tax Arrear Recovery
    (x) Work related to Manual Detailed Scrutiny of Returns

From DG's Desk

Ms. Reshma Lakhani
Director General, DGPM

Being the performance evaluation wing of the Central Board of Indirect Taxes and Customs [CBIC], it has been the endeavour of the Directorate General of Performance Management [DGPM] to evaluate the processes being followed by the field formations for ensuring optimum delivery of assured services to the stakeholders.
Tasks like goal setting, formulating strategies and facilitating Annual Action Plans with laid parameters to ensure scalability of the efficiency of the field formations and to make the tax administration more effective are taken up by this Directorate.
DGPM primarily undertakes the inspections of Customs and CGST Commissionerates. Besides being the Cadre Controlling Authority for all the 18 directorates under CBIC, it is also the nodal agency for recovery of arrears (TAR) and for implementation of Raj Bhasha [Official Language].
During the COVID-19 pandemic, with a view to move towards paper-less office with accountability and transparency, DGPM introduced the e-Office application in all the offices of CBIC.
As the new Performance Management System – “Aakalan” has been operationalized for all the formations under CBIC, DGPM is responsible for collecting and collating the Zone-wise and Directorate-wise data with respect to the three buckets under the system viz. Performance Metrics for selected functional areas of GST/Customs with monthly performance management; Quarterly "Saadhit" (Self-Appraisal and Disposal) targets and performance thereon; and Monthly report on periodic meetings and issues brought out therein. The collated data is submitted on a monthly and quarterly basis to the Board Office [CBIC].
Access to the site is available both in English and Hindi and efforts shall be made to update it on a regular basis.
Any feedbacks and suggestions are welcome to be sent by e-mail to

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