Government of India, Ministry of Finance, Department of Revenue,
Central Board Of Indirect Taxes & Customs
MANDATE OF DGPM
The main functions of the Directorate General of Performance Management (Indirect Taxes & Customs) are:
(i) To study the working of the Customs and Central GST Machinery through the country.
(ii) To suggest measures for improvement of its efficiency and rectification of important defects in it through inspection and by laying down procedures for smooth functioning.
(iii) To carry out inspection to determine whether the working of the field formations is as per Indirect Taxes & Customs procedures and to make recommendations in respect to the procedural flaws, if any noticed.
(iv) To process rebate claims in terms of Boards notification or a treaty.
(v) To function as the nodal office for implementation of the Rajbhasha (Official Language) Policy of Government in the field formations
(vi) To conduct special studies as entrusted by CBEC namely various manual up-dations from time to time. Result Framework Document (RFD) formulation and its monitoring
(vii) To supervise preparation of manuals under Indirect Taxes & Customs Law and procedure
(viii) Nodal Office for implementation of Official Language Policy of Government
(ix) Work related to Tax Arrear Recovery
(x) Work related to Manual Detailed Scrutiny of Returns
Being the performance evaluation wing of the Central Board of Indirect Taxes and Customs [CBIC], it has been the endeavour of the Directorate General of Performance Management [DGPM] to evaluate the processes being followed by the field formations for ensuring optimum delivery of assured services to the stakeholders.