Government of India, Ministry of Finance, Department of Revenue,
Central Board Of Indirect Taxes & Customs
This Directorate General was constituted in 1939, as part of the Board’s office for conducting periodical inspections and for advising the Board on technical questions and on standardization of organization and procedures in the Custom Houses and the Central Excise Commissionerates. It was separated from the Board on 1st April, 1946 and given the status of an attached office.
F.No. 11013/21/2015-AD-IV dated August 13, 2015 by order no. 3/AD.IV/2015, the name of the Directorate has been changed from Directorate General of Inspection (Customs and Central Excise) to Directorate General of Performance Management (Customs, Central Excise and Service Tax). The work of the Chief Commissioner, recovery of arrears of tax was transferred to the Directorate General of Performance Management vide Order No. 02/2015-AD-IV dated 27.08.2015.
Director General (Performance Management) is the Cadre Controlling Authorities for 18 Directorate General/Directorate i.e. Directorate General of Performance Management, Directorate General of Vigilance, Directorate General of Human Resource Development, Directorate General of Revenue Intelligence, Directorate General of Taxpayer Services, Directorate General of Systems and Data Management, Directorate General of Goods and Services Tax Intelligence, Directorate General of Vigilance, Directorate General of Profiteering, Directorate General of Countermeasures, Directorate General of Export Promotion, Directorate General of Analysis and Risk Management, Directorate General of Evaluation, Directorate General of Goods and Services Tax, Office of the Principal Chief Commissioner (AR), CESTAT, Directorate of Logistics, Directorate of Revenue Control Laboratory, Directorate of Legal Affairs and Directorate of International Customs for Group “B” and “C”.
There are 05 regional units, namely, Western Regional Unit, Eastern Regional Unit, Northern Regional Unit, Southern Regional Unit and Central Regional Unit are functioning under this Directorate General..
Except Central Regional Unit, each Zonal Unit is headed by an Additional Director General who is the Head of the Department. The Central Regional Unit is headed by an officer of the rank of Additional Director who reports to the Additional Director General, Southern Regional Unit, Chennai.
Earlier both the Western Regional Unit (W.R.U) and Southern Regional Unit (S.R.U) were located in Hyderabad only after the creation of Central Regional Unit (Government of India, Ministry of Finance, Department of Revenue and Insurance dated 09.07.73 on F.No.A11013/E/25/71-Admn.-IV) and shifted to Mumbai and Chennai respectively.
The Central Regional Unit started functioning from 11.10.1973 and was headed by Inspecting Officer Class-I. This was followed by the Central Regional Unit, Fa. No. 1000/4/90-dated 09.11.1993 has been placed under the administrative and operational control of Additional Director General, Southern Regional Unit, Chennai under the charge of an Assistant Director. Subsequently, as per F.No.1040/5/99 (Part) dated 06.02.2003 of Directorate General of Performance Management, New Delhi, the Central Regional Unit was upgraded and given under the charge of Joint/Additional Director with effect from 2004.
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As the performance evaluation wing of the Central Board of Indirect Taxes and Customs [CBIC], it has been the endeavour of the Directorate General of Performance Management [DGPM] to evaluate the processes, been followed by the field formations, for ensuring optimum delivery of assured services to the stakeholders.
Setting up of goals, making Strategy and Annual Action Plan with laid parameters ensures scalability of the efficiency of the field formations to make the tax administration more effective.