Government of India, Ministry of Finance, Department of Revenue,
Central Board Of Indirect Taxes & Customs

Directorate General of Performance Management

Whats New

  • Transfer /Posting Guidelines for the post of JTO & STO under CBIC(Draft- dated 18/11/22) … Details

  • Draft Seniority Lists of Senior Private Seceratory Dated 16-11-22 … Details

  • Draft Seniority Lists of Inspector Dated 16-11-22 … Details

  • Draft Seniority Lists of Additional Assistant Director Dated 15-11-22 … Read

  • Draft Seniority Lists of Administrative Officer Dated 15-11-22 … Read

  • Draft Seniority Lists of Stenographer Gr.I, PS, JTO Dated 14-11-22 … Read

  • Applications are invited for the post of Additional Assistant Director, on Deputation basis… Details

  • Draft Seniority Lists of MTS, LDC, Havaldar, Driver Gr.I, Driver Gr.II, Driver OG,and Driver Spl.Gr. Dated 17-10-22 … Read

  • Transfer guidelines (Dated 30.08.2022)…Open
  • All India Draft Seniority Lists of Sr.Translation Officers of CBIC- Reg…english
  • Filling up of vacancies in the grade of AAD on loan basis…english


Directorate General of Inspection of Customs & Central Excise (DGICCE) was constituted in 1939 as part of the Board's office known as Central Board of Excise & Customs for conducting periodical inspections and for advising the Board on technical issues and standardizing procedure in Custom Houses and Central Excise Commissionerates. DGICCE was renamed in 2015 as Directorate General of Performance Management (Customs, Central Excise & Service Tax) vide F.No.11013/21/2015-Ad.IV dated 30th August 2015. It is headed by a Director General followed by Addl. Director General, Addl. Directors/Joint Directors, Deputy Directors/Assistant Directors and other Officers of various ranks. As on date there are 5 Regional Units viz. Northern Regional Unit at Delhi, working from Hqrs. office, Southern Regional Unit at Chennai, Eastern Regional Unit at Kolkata, Western Regional Unit at Mumbai and Central Regional Unit at Hyderabad.

Total Visits
Last Update : 15.11.2022

Contents provided and Maintained by DGPM
For additional information, please contact :
Directorate General of Performance Management Indirect Taxes & Customs,
D-Shape Building, I.P. Bhawan, I.P. Estate
New Delhi-110002. India
E-mail :

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From DG's Desk

Ms. Reshma Lakhani
Director General, DGPM

Being the performance evaluation wing of the Central Board of Indirect Taxes and Customs [CBIC], it has been the endeavour of the Directorate General of Performance Management [DGPM] to evaluate the processes being followed by the field formations for ensuring optimum delivery of assured services to the stakeholders.
Tasks like goal setting, formulating strategies and facilitating Annual Action Plans with laid parameters to ensure scalability of the efficiency of the field formations and to make the tax administration more effective are taken up by this Directorate.
DGPM primarily undertakes the inspections of Customs and CGST Commissionerates. Besides being the Cadre Controlling Authority for all the 18 directorates under CBIC, it is also the nodal agency for recovery of arrears (TAR) and for implementation of Raj Bhasha [Official Language].
During the COVID-19 pandemic, with a view to move towards paper-less office with accountability and transparency, DGPM introduced the e-Office application in all the offices of CBIC.
As the new Performance Management System – “Aakalan” has been operationalized for all the formations under CBIC, DGPM is responsible for collecting and collating the Zone-wise and Directorate-wise data with respect to the three buckets under the system viz. Performance Metrics for selected functional areas of GST/Customs with monthly performance management; Quarterly "Saadhit" (Self-Appraisal and Disposal) targets and performance thereon; and Monthly report on periodic meetings and issues brought out therein. The collated data is submitted on a monthly and quarterly basis to the Board Office [CBIC].
Access to the site is available both in English and Hindi and efforts shall be made to update it on a regular basis.
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