Government of India, Ministry of Finance, Department of Revenue,
Central Board Of Indirect Taxes & Customs

Directorate General of Performance Management

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Directorate General of Inspection of Customs & Central Excise (DGICCE) was constituted in 1939 as part of the Board's office known as Central Board of Excise & Customs for conducting periodical inspections and for advising the Board on technical issues and standardizing procedure in Custom Houses and Central Excise Commissionerates. DGICCE was renamed in 2015 as Directorate General of Performance Management (Customs, Central Excise & Service Tax) vide F.No.11013/21/2015-Ad.IV dated 30th August 2015. It is headed by a Director General followed by Addl. Director General, Addl. Directors/Joint Directors, Deputy Directors/Assistant Directors and other Officers of various ranks. As on date there are 5 Regional Units viz. Northern Regional Unit at Delhi, working from Hqrs. office, Southern Regional Unit at Chennai, Eastern Regional Unit at Kolkata, Western Regional Unit at Mumbai and Central Regional Unit at Hyderabad.

Total Visits
Last Update : 30.06.2022

Contents provided and Maintained by DGPM
For additional information, please contact :
Directorate General of Performance Management Indirect Taxes & Customs,
D-Shape Building, I.P. Bhawan, I.P. Estate
New Delhi-110002. India
E-mail :

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From DG's Desk

Sh. Pramod Kumar
Director General, DGPM

As the performance evaluation wing of the Central Board of Indirect Taxes and Customs [CBIC], it has been the endeavour of the Directorate General of Performance Management [DGPM] to evaluate the processes, been followed by the field formations, for ensuring optimum delivery of assured services to the stakeholders. Setting up of goals, making Strategy and Annual Action Plan with laid parameters ensures scalability of the efficiency of the field formations to make the tax administration more effective.
The DGPM primarily undertakes the inspections of Customs and CGST Commissionerates besides being cadre control authority for 18 directorates under CBIC. It is also the nodal agency for recovery of arrears (TAR) and also for implementation of Raj Bhasha [Official Language]. During the Covid pandemic, with a view to move towards paper-less office with accountability and transparency, DGPM introduced the e-Office application in all the offices of CBIC.
Access to the site is available both in English and Hindi and effort shall be to update it on regular basis. Any feedbacks and suggestions are welcome to be sent by e-mail to .